Plan Your Visit


Restricted Bag Policy

To limit fan touchpoints, bags are discouraged and will be subject to a security search prior to entry. Any purses or bags that are larger than 14” X 14” X 6” will not be allowed into the venue. Permitted bags should be soft sided and able to fit completely under the venue seats.

Hotel and Dining

Thanks to our official hotel partner, our patrons receive exclusive offers across the Pantages Hotel and Silver Hotel Group locations including:


Mobile Ticketing

We suggest contactless entry by choosing mobile tickets for your method of delivery. All tickets for Massey Hall, TD Music Hall and/or Roy Thomson Hall events will be delivered digitally when purchased on-line and will be scanned from fans’ mobile devices in order to maintain a contactless fan experience. Tickets can be purchased through the venue websites - masseyhall.com, tdmusichall.com or roythomsonhall.com. Any tickets purchased through Ticketmaster can be accessed through the Ticketmaster mobile app.

Cashless Venue

Massey Hall, TD Music Hall and Roy Thomson Hall are all cash-free venues that only accepts debit and credit cards, including major contactless and mobile payment methods, for a safe and speedy check out. We no longer accept cash.

Venue Cleaning

Enhanced protocols have been instituted throughout the entire venue. Before, after and during each performance, high touch areas including seats, handrails, concessions stands, restrooms, and merchandise stands, will be disinfected. Hand sanitizing dispensers will be located prominently throughout the venue.

Masks

Massey Hall, TD Music Hall and/or Roy Thomson Hall are al Mask-Friendly venues. While face coverings are no longer required in accordance with the latest public health regulations, they are strongly encouraged. Outside Food and Beverage are not permitted inside the hall, except sealed bottled water.

We are here to help! – Our staff will be on hand during your visit to provide guidance. If you have any questions or feedback on your experience, please don’t hesitate to ask.