Plan Your Visit
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Venue Info
Address:
60 Simcoe Street
Toronto, ON
M5J 2H5
Telephone:
416-872-4255
General Enquiries:
Box Office Hours:
Open 3 hours prior to the event start time
Only open when there is an event. Due to construction in the vicinity there are multiple road closures in the surrounding area affecting travel time. Please plan accordingly.
Getting Here
Roy Thomson Hall is easy to reach by transit, car, or on foot—plan your route and arrive with ease.
Subway
Roy Thomson Hall is a short walk from St. Andrew Station on the University Line.
Streetcar
Roy Thomson Hall is a short walk from the King & University stop via the 504 King Streetcar.
By GO Transit or VIA Rail
From Union Station, take the Yonge subway line north to St. Andrew Station and exit via the north platform, or walk 5-6 blocks northwest.
Parking
Roy Thomson Hall Underground Garage
Clean, well-lit, and located directly beneath the Hall with two levels. Entrance on Wellington St., west of Simcoe.
Open 24/7 (closed on holidays). First-come, first-served.
Payment Options
- Reserve your spot and book ahead using SpotHero
- Garage machines accept cash or credit.
- On event days, debit and cash are accepted when an attendant is on-site (2 hours before the event).
Accessibility
Roy Thomson Hall is committed to ensuring an inclusive and accessible experience for all guests. We continue to enhance our facilities and services to support a wide range of accessibility needs.
General Information
Bags are discouraged and subject to security screening. Bags larger than 14" x 14" x 6" are not permitted. Allowed bags must be soft-sided and fit completely under your seat.
Accessible seating is available on all levels and can be purchased online, or by calling 416-872-4255.
For everyone’s safety, all guests will go through a quick security screening before entering, including bag checks and metal detectors.
- Bags larger than 14” x 14” x 6” (35.5cm x 35.5cm x 15cm)
- Outside food or beverages (including alcohol)
- Illegal drugs or substances
- Bags larger than 14” x 14” x 6” (35.5cm x 35.5cm x 15cm)
- Glass bottles, large containers, hard-sided coolers (small empty plastic bottles allowed)
- Laser pointers, flashlights, noisemakers (including air horns)
- Balloons, inflatables, glow sticks, or stickers
- Weapons of any kind
- Umbrellas over 14” in length
- Professional cameras with detachable lenses (unless credentialed)
- Chairs, stools, or folding seats
- Bicycles, e-bikes, e-scooters, or gas-powered vehicles
- Full face or costume masks
- Costumes or attire deemed inappropriate, offensive, or disruptive by Management
- Glow sticks
- Professional cameras (unless permitted by event)
Additional restrictions may apply at the discretion of venue management.
Bars and washrooms are conveniently located on every level of the venue. The Grange Wine Bar, located on the main level, offers a curated selection of wine and refreshments. Accessible washrooms are available on all levels via the central elevator.
Coat check is available in the lobby, beside the main entrance. Please note that Roy Thomson Hall is a cashless venue, so only credit or debit cards are accepted.
Thanks to our official hotel partner, our patrons receive exclusive offers across the Pantages Hotel and Silver Hotel Group locations including:
- Music fans visiting Massey Hall will receive 15% off available room rates at Pantages Hotel
- Music fans visiting Roy Thomson Hall will receive hotel rates of 20% off available room rate at Radisson Blu Toronto Downtown
- Additional preferred rates at partner hotel properties including Hotel Victoria, The Anndore House and Novotel Toronto Centre.
Box Office and Ticketing Information
Tickets can be purchased online or by phone at 416-872-4255. To buy online, visit the specific event page and click “Buy Tickets.” If this option is unavailable, the event may not yet be on sale or may be sold out. This website is the official ticket outlet for The Corporation of Massey Hall and Roy Thomson Hall. When you buy from this website:
- Your tickets are guaranteed to be authentic.
- We’ll contact you with updates on time changes, cancellations, or other important event information.
Why are there service charges?
Service fees cover the operational costs of ticketing and vary by event and promoter requirements.
Can I get a refund?
Refunds are only available:
- If you purchase Booking Protect at checkout (via our third-party partner)
- If an event is cancelled
For postponed events, we’ll contact you with your options.
Cash refunds are not available; alternate arrangements will be offered if needed.
Reach us at 416-872-4255 or [email protected].
The box office opens 3 hours before each event.
Note: All transactions are cashless.
When you purchase tickets, you will be sent a link by email to access your digital tickets.
Click Here to log into your Massey Hall or Roy Thomson Hall account and tap on the performance you wish to view and your tickets are ready to be scanned! Please note that the QR code may not be displayed until two hours prior to the performance time.
The reason for the delayed QR code is ensure your tickets are secure and to deter fraudulent ticket resale. Since the QR Code updates, a screenshot or printout of the ticket cannot be accepted. Requiring a live, updated QR Code to be scanned upon entry ensures that only one person will have access to that ticket. Please do not print your tickets.
Digital Tickets are paperless tickets accessed through your digital ticket wallet on your mobile device. After purchasing tickets, you will receive a confirmation email with a link to your digital wallet. Log in, select your performance, and your tickets will be ready to scan. You can easily share tickets so each guest has their own. Click here for our Frequently Asked Questions