Want exclusive benefits while making a real difference to the important work we do as a charitable, non-profit arts organization?

Become a member today and unlock exclusive benefits – like early access to tickets with members-only presales, monthly ticket giveaways, and an insider's tour of the legendary Massey Hall. Plus, enjoy premium in-venue perks, including private lounge access, priority bar service, and complimentary coat check—all while supporting the vital, mission driven work we do for artists and our community.

Learn more and join today here.

By Public Transit

• Subway: Located beside St. Andrew Station on the University Line.
• Streetcar: Take the 504 King to King & University.
• GO Transit / VIA Rail: A 5–6 block walk from Union Station or 1 subway stop to St. Andrew Station.

Parking at Roy Thomson Hall

Roy Thomson Hall Underground Garage
Clean, well-lit, and located directly beneath the Hall with two levels. Entrance on Wellington St., west of Simcoe.

Open 24/7 (closed on holidays). First-come, first-served.

Payment Options

• Reserve your spot and book ahead using SpotHero
• Garage machines accept cash or credit.
• On event days, debit and cash are accepted when an attendant is on-site (2 hours before the event).

Bags are discouraged and subject to security screening. Bags larger than 14" x 14" x 6" are not permitted. Allowed bags must be soft-sided and fit completely under your seat.

Roy Thomson Hall is committed to ensuring an inclusive and accessible experience for all guests. We continue to enhance our facilities and services to support a wide range of accessibility needs.

Accessible Entrances
Patrons with accessibility needs are encouraged to use the main entrance on Simcoe Street, where priority entry will be provided.

Accessible Restrooms
Barrier-free washrooms are available on all levels and can be accessed via the central elevator.

Accessible Parking
Designated accessible parking spots are available, accessible via Wellington Street. Spaces are limited and offered on a first-come, first-served basis.

Learn more about our Accessibility services here.

Accessible seating is available on all levels and can be purchased online, or by calling 416-872-4255.

View the full venue Seating Map here.

Bars and washrooms are conveniently located on every level of the venue. The Grange Wine Bar, located on the main level, offers a curated selection of wine and refreshments. Accessible washrooms are available on all levels via the central elevator.

Coat check is available in the lobby, beside the main entrance. Please note that Roy Thomson Hall is a cashless venue, so only credit or debit cards are accepted.

For everyone’s safety, all guests will go through a quick security screening before entering, including bag checks and metal detectors.

Thanks to our official hotel partner, our patrons receive exclusive offers across the Pantages Hotel and Silver Hotel Group locations including:

• Music fans visiting Massey Hall will receive 15% off available room rates at Pantages Hotel
• Music fans visiting Roy Thomson Hall will receive hotel rates of 20% off available room rate at Radisson Blu Toronto Downtown
• Additional preferred rates at partner hotel properties including Hotel Victoria, The Anndore House and Novotel Toronto Centre.

• When you purchase tickets, you will be sent a link to your digital wallet, accessible on any smart mobile device
• Log in using your Massey Hall or Roy Thomson Hall login credentials, no new passwords to remember!
• No app download required and your tickets can be saved in Apple Wallet or Google Wallets
• Tickets include a QR code to be scanned on arrival at the venue

If you do not have a mobile phone, please contact our ticketing and box office team at [email protected] or by phone at 416-872-4255 after purchasing your tickets.Digital Tickets are paperless tickets accessed through your digital ticket wallet on your mobile device. After purchasing tickets, you will receive a confirmation email with a link to your digital wallet. Log in, select your performance, and your tickets will be ready to scan. You can easily share tickets so each guest has their own. Click here for our Frequently Asked Questions

Why are there service charges?
Service fees cover the operational costs of ticketing and vary by event and promoter requirements.

Can I get a refund?
Refunds are only available:

• If you purchase Booking Protect at checkout (via our third-party partner)
• If an event is cancelled

For postponed events, we’ll contact you with your options.
Cash refunds are not available; alternate arrangements will be offered if needed.

Reach us at 416-872-4255 or [email protected].
The box office located inside the Roy Thomson Hall lobby, opens 3 hours before each event.
Note: All transactions are cashless.

For a full list of our FAQs, click here.

To view the full Terms and Conditions, click here.