Want exclusive benefits while making a real difference to the important work we do as a charitable, non-profit arts organization?

Become a member today and unlock exclusive benefits – like early access to tickets with members-only presales, monthly ticket giveaways, and an insider's tour of the legendary Massey Hall. Plus, enjoy premium in-venue perks, including private lounge access, priority bar service, and complimentary coat check—all while supporting the vital, mission driven work we do for artists and our community.

Learn more and join today here.

By Public Transit

• Subway: Located beside St. Andrew Station on the University Line.
• Streetcar: Take the 504 King to King & University.
• GO Transit / VIA Rail: A 5–6 block walk from Union Station or 1 subway stop to St. Andrew Station.

Parking at Roy Thomson Hall

Roy Thomson Hall Underground Garage
Clean, well-lit, and located directly beneath the Hall with two levels. Entrance on Wellington St., west of Simcoe.

Open 24/7 (closed on holidays). First-come, first-served.

Payment Options

• Reserve your spot and book ahead using SpotHero
• Garage machines accept cash or credit.
• On event days, debit and cash are accepted when an attendant is on-site (2 hours before the event).

Bags are discouraged and subject to security screening. Bags larger than 14" x 14" x 6" are not permitted. Allowed bags must be soft-sided and fit completely under your seat.

Roy Thomson Hall is committed to ensuring an inclusive and accessible experience for all guests. We continue to enhance our facilities and services to support a wide range of accessibility needs.

Accessible Entrances
Patrons with accessibility needs are encouraged to use the main entrance on Simcoe Street, where priority entry will be provided.

Accessible Restrooms
Barrier-free washrooms are available on all levels and can be accessed via the central elevator.

Accessible Parking
Designated accessible parking spots are available, accessible via Wellington Street. Spaces are limited and offered on a first-come, first-served basis.

Learn more about our Accessibility services here.

Accessible seating is available on all levels and can be purchased online, or by calling 416-872-4255.

View the full venue Seating Map here.

Bars and washrooms are conveniently located on every level of the venue. The Grange Wine Bar, located on the main level, offers a curated selection of wine and refreshments. Accessible washrooms are available on all levels via the central elevator.

Coat check is available in the lobby, beside the main entrance. Please note that Roy Thomson Hall is a cashless venue, so only credit or debit cards are accepted.

For everyone’s safety, all guests will go through a quick security screening before entering, including bag checks and metal detectors.

Thanks to our official hotel partner, our patrons receive exclusive offers across the Pantages Hotel and Silver Hotel Group locations including:

• Music fans visiting Massey Hall will receive 15% off available room rates at Pantages Hotel
• Music fans visiting Roy Thomson Hall will receive hotel rates of 20% off available room rate at Radisson Blu Toronto Downtown
• Additional preferred rates at partner hotel properties including Hotel Victoria, The Anndore House and Novotel Toronto Centre.

This website is the official ticket outlet for Roy Thomson Hall. When you buy here, you’re guaranteed:

• Authentic tickets
• Event updates (e.g., time changes, cancellations)
• Direct support from our team

Tickets may also be available from:

• Toronto Symphony Orchestra
• Ticketmaster
• Artist presales
• Official event promoters

Avoid Third-Party Sellers
Tickets purchased from unauthorized resellers may be invalid, overpriced, and ineligible for updates, replacements, or refunds.

If you're unsure, contact us before purchasing.

Why are there service charges?
Service fees cover the operational costs of ticketing and vary by event and promoter requirements.

Can I get a refund?
Refunds are only available:

• If you purchase Booking Protect at checkout (via our third-party partner)
• If an event is cancelled

For postponed events, we’ll contact you with your options.
Cash refunds are not available; alternate arrangements will be offered if needed.

Reach us at 416-872-4255 or [email protected].
The box office located inside the Roy Thomson Hall lobby, opens 3 hours before each event.
Note: All transactions are cashless.

How do I get my tickets?
All tickets are delivered digitally. You’ll receive two emails:

1. A confirmation email
2. A PDF ticket email (check your spam/junk folder)

Choose Print-at-Home or Mobile Delivery and present your ticket on your phone or as a printed copy at the venue.

What is a mobile ticket? Tickets are delivered digitally and scanned from your mobile device for a seamless, contactless experience.

Purchase tickets at www.roythomsonhall.com. Tickets bought via Ticketmaster can be accessed through the Ticketmaster mobile app.

For a full list of our FAQs, click here.

To view the full Terms and Conditions, click here.