Plan Your Visit
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Venue Info
Address:
60 Simcoe Street
Toronto, ON
M5J 2H5
Telephone:
416-872-4255
General Enquiries:
Box Office Hours:
Open 3 hours prior to the event start time
Only open when there is an event. Due to construction in the vicinity there are multiple road closures in the surrounding area affecting travel time. Please plan accordingly.
Getting Here
Roy Thomson Hall is easy to reach by transit, car, or on foot—plan your route and arrive with ease.
Subway
Roy Thomson Hall is a short walk from St. Andrew Station on the University Line.
Streetcar
Roy Thomson Hall is a short walk from the King & University stop via the 504 King Streetcar.
By GO Transit or VIA Rail
From Union Station, take the Yonge subway line north to St. Andrew Station and exit via the north platform, or walk 5-6 blocks northwest.
Parking
Roy Thomson Hall Underground Garage
Clean, well-lit, and located directly beneath the Hall with two levels. Entrance on Wellington St., west of Simcoe.
Open 24/7 (closed on holidays). First-come, first-served.
Payment Options
- Reserve your spot and book ahead using SpotHero
- Garage machines accept cash or credit.
- On event days, debit and cash are accepted when an attendant is on-site (2 hours before the event).
Accessibility
Roy Thomson Hall is committed to ensuring an inclusive and accessible experience for all guests. We continue to enhance our facilities and services to support a wide range of accessibility needs.
General Information
Bags are discouraged and subject to security screening. Bags larger than 14" x 14" x 6" are not permitted. Allowed bags must be soft-sided and fit completely under your seat.
Accessible seating is available on all levels and can be purchased online, or by calling 416-872-4255.
For everyone’s safety, all guests will go through a quick security screening before entering, including bag checks and metal detectors.
- Bags larger than 14” x 14” x 6” (35.5cm x 35.5cm x 15cm)
- Outside food or beverages (including alcohol)
- Illegal drugs or substances
- Bags larger than 14” x 14” x 6” (35.5cm x 35.5cm x 15cm)
- Glass bottles, large containers, hard-sided coolers (small empty plastic bottles allowed)
- Laser pointers, flashlights, noisemakers (including air horns)
- Balloons, inflatables, glow sticks, or stickers
- Weapons of any kind
- Umbrellas over 14” in length
- Professional cameras with detachable lenses (unless credentialed)
- Chairs, stools, or folding seats
- Bicycles, e-bikes, e-scooters, or gas-powered vehicles
- Full face or costume masks
- Costumes or attire deemed inappropriate, offensive, or disruptive by Management
- Glow sticks
- Professional cameras (unless permitted by event)
Additional restrictions may apply at the discretion of venue management.
Bars and washrooms are conveniently located on every level of the venue. The Grange Wine Bar, located on the main level, offers a curated selection of wine and refreshments. Accessible washrooms are available on all levels via the central elevator.
Coat check is available in the lobby, beside the main entrance. Please note that Roy Thomson Hall is a cashless venue, so only credit or debit cards are accepted.
Thanks to our official hotel partner, our patrons receive exclusive offers across the Pantages Hotel and Silver Hotel Group locations including:
- Music fans visiting Massey Hall will receive 15% off available room rates at Pantages Hotel
- Music fans visiting Roy Thomson Hall will receive hotel rates of 20% off available room rate at Radisson Blu Toronto Downtown
- Additional preferred rates at partner hotel properties including Hotel Victoria, The Anndore House and Novotel Toronto Centre.
Box Office and Ticketing Information
This website is the official ticket outlet for Roy Thomson Hall. When you buy here, you’re guaranteed:
- Authentic tickets
- Event updates (e.g., time changes, cancellations)
- Direct support from our team
Tickets may also be available from:
- Toronto Symphony Orchestra
- Ticketmaster
- Artist presales
- Official event promoters
Avoid Third-Party Sellers
Tickets purchased from unauthorized resellers may be invalid, overpriced, and ineligible for updates, replacements, or refunds.
If you're unsure, contact us before purchasing.
Why are there service charges?
Service fees cover the operational costs of ticketing and vary by event and promoter requirements.
Can I get a refund?
Refunds are only available:
- If you purchase Booking Protect at checkout (via our third-party partner)
- If an event is cancelled
For postponed events, we’ll contact you with your options.
Cash refunds are not available; alternate arrangements will be offered if needed.
Reach us at 416-872-4255 or contactus@mh-rth.com.
The box office opens 3 hours before each event.
Note: All transactions are cashless.
How do I get my tickets?
All tickets are delivered digitally. You’ll receive two emails:
- A confirmation email
- A PDF ticket email (check your spam/junk folder)
Choose Print-at-Home or Mobile Delivery and present your ticket on your phone or as a printed copy at the venue.
What is a mobile ticket? Tickets are delivered digitally and scanned from your mobile device for a seamless, contactless experience.
Purchase tickets at www.roythomsonhall.com. Tickets bought via Ticketmaster can be accessed through the Ticketmaster mobile app.